Orders

I Want To Change My Order

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

  • Changing the item or size

  • Delivery/billing address

  • Adding items to your order

  • Shipping method

There is a 15 minutes window where you can cancel your order by sending an email to support@yulith.com with cancel request.

After 15 minutes, it is too late to cancel the order and you'll need to follow our returns process. Check this out here.

If you don't have a customer account, we're unable to cancel the order for you.

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

I Am Missing An Item From My Order

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

  • Your order number

  • The name of the item you did not receive

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

You've Sent Me The Wrong Or Damaged Item

In the unlikely event you have received the wrong or damaged item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

  • Your order number

  • The name of the damaged item or

  • The name of the item you did not receive

  • The name of the item you received in it's place 

  • A clear photograph of the item you have received, including logo 

Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

You may be asked to return the incorrect item back to us.

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

How Do I Track My Order?

You will receive a tracking number via email when your order ships out. You can track your order here. If you have any questions about your tracking or shipment, drop us a line at support@yulith.com.